Ghina Rehman

Umar Khan

Common publishing, composer, media upload, account, and platform errors.

Publishing Troubleshooting

Quick checks for common SocialBu publishing and scheduling issues.

Publishing Troubleshooting Overview

Fix Instagram “Invalid user id” Collaborator Errors

Newly Connected Account Not Appearing in Post Composer

Learn how many X/Twitter link posts you can publish per day and per month in SocialBu, and what counts as a link post.

X/Twitter Link Post Limits in SocialBu

Feedback

Roadmap

Changelog

Usama Ejaz

Farwa kazim

Get started with everything you need to make the most of SocialBu! From setting up your account and connecting your social media profiles, to exploring key features and tips for success. This is your starting point for a smoother, smarter social media management experience. 🚀

Getting Started at SocialBu

Account profile, password, email, security, and privacy settings.

Account Settings & Security

In case you want to change your email address, or add another person’s email to your socialbu account, making him the admin of your account, all you will need to do is go to your SocialBu account settings > My Profile


Updating Your Account Email Address or Password

At SocialBu, we are deeply committed to ensuring the security and integrity of our customers' data. As a SaaS platform, we understand how important it is to create a secure environment where users can confidently manage their social media activities. This document outlines the measures we take to ensure the confidentiality, integrity, and availability of your data.

SocialBu Security Policy: Protecting Your Data with Care

Learn why SocialBu sends API token expiry emails, who receives them, and how to generate a new token from Settings > Developers.

API Token Expiry Emails: What They Mean and When You Get Them

Mobile apps, browser extensions, integrations, imports, and connected tools.

Apps, Extensions & Integrations

The SocialBu Chrome extension is mainly for fast publishing from anywhere on the web. With just a click, you can open the post composer, customize content for different platforms, choose multiple accounts, and schedule or publish posts on the spot. It’s built to make content sharing faster, easier, and more convenient while you browse online.

Socialbu Chrome Extension 

SocialBu now allows you to import media directly from Dropbox while creating or scheduling a post. This makes it easier to use images and videos stored in your Dropbox account without downloading them first.

How to Import Media from Dropbox in SocialBu

The SocialBu mobile app helps you stay connected to your social media workflow wherever you are. Whether you want to publish content, keep track of activity, or stay on top of your social accounts while away from your desk, the mobile app gives you a more flexible way to manage your work.

Socialbu Mobile Apps

Basic SocialBu guides, app access, account settings, security, and introductory help.

Welcome & Basics

Learn what SocialBu is, which platforms it supports, and how to request a demo from our support team.

What is SocialBu and where can I find the demo?

A short checklist to help new SocialBu users set up their account, connect channels, schedule posts, and start using key features.

Getting started checklist for new users

Learn the best ways to contact SocialBu support and what details to include so the team can help you faster.

How to contact SocialBu support

Connect, manage, remove, and troubleshoot social media account connections in SocialBu.

Connect Social Accounts

In SocialBu, you can allow your teammates or clients to connect their own social media accounts without needing your login credentials. This is especially helpful when managing multiple accounts across different team members or clients.

Allowing anyone to Add Social Accounts

Troubleshooting: "account_ids is not set" Error When Adding Social Media Accounts

Connecting Multiple Social Media Profiles and Pages in SocialBu

Learn how to connect your social media accounts to Socialbu so you can manage, schedule, and publish content from one place. This guide walks you through the steps to add new accounts, authorize access, and successfully link your profiles for seamless social media management.

How to Connect Your Social Media Account(s) to Socialbu

Learn how to remove a connected social account from SocialBu and what to check before deleting it.

How to remove or delete social accounts from SocialBu

This guide covers how to reconnect expired accounts and remove social media accounts from SocialBu when they are no longer needed.

Remove or Reconnect Social Accounts

Billing, payments, subscriptions, plan changes, cancellations, and card issues.

Billing & Subscription

Learn why your SocialBu card payment may fail and what you can do to fix it.

Why is my card being declined?

Managing your subscription, understanding charges, and handling payment issues should be simple. This guide covers everything you need to know about billing, payment methods, coupons, refunds, and invoices at SocialBu – all in one place.

SocialBu Billing & Payments – All You Need to Know!

Learn how to cancel your SocialBu subscription, stop future renewals, and understand what happens after cancellation.

How to cancel your SocialBu subscription

Learn how to choose a SocialBu plan based on your accounts, posting needs, team size, automation use, and reporting requirements.

Choosing the right SocialBu plan

Learn what changed in SocialBu pricing, what happens to existing paid plans, and how Free users can request older pricing during the transition.

SocialBu pricing update: new plans and what it means for you

Compare SocialBu Starter, Growth, and Agency plans, including pricing, limits, feature availability, limitations, FAQs, and how to choose the right plan.

SocialBu subscription plans, limits, and features

Create teams, invite members, manage permissions, and collaborate in SocialBu.

Teams & Permissions

Learn how Teams in SocialBu work, including shared accounts, invites, permissions, approvals, team resources, ownership, and plan limits.

What are Teams in SocialBu?

Learn how to create a SocialBu team, add social accounts, invite members, assign permissions, and manage team settings accurately.

Creating and managing a team in SocialBu

Learn how team member access works in SocialBu, including invitations, permissions, posting, approvals, queues, inbox, analytics, automations, snippets, and troubleshooting.

Getting started as a team member in SocialBu

We are always open to collaborating with writers, marketers, and industry experts who want to share practical insights, case studies, and educational content related to social media, marketing, automation, and growth strategies.

Guidelines for Contributors

Understand how roles and permissions work in SocialBu teams, and how to give members the right level of access.

User roles and permissions explained

Learn how to move between teams or workspaces in SocialBu and what to check if the expected team is not visible.

How to switch between teams/workspaces

Learn how the SocialBu affiliate program works.

Affiliate Program

Everything you need to know about Socialbu affiliate program!

Becoming a Socialbu Affiliate

Learn how to create, schedule, approve, queue, bulk import, and troubleshoot social media posts in SocialBu.

Publish & Schedule

Create, schedule, manage, and understand published posts in SocialBu.

Publishing & Scheduling

How to fix Instagram publishing permission errors in SocialBu.

Fix Instagram Content Publishing Permission Errors

Explains whether public viewers can see that a post was published through SocialBu.

Will Posts Published Through SocialBu Show "Posted via SocialBu"?

How to create, schedule, customize, and publish posts across supported social platforms in SocialBu.

Create and Schedule Posts in SocialBu

Overview of SocialBu Publish, including composer, scheduling, queues, drafts, approvals, calendar, history, and bulk import.

Complete Guide to the Publish Feature in SocialBu

How to use the History section to review posts published through SocialBu.

View Published Posts in History

Manage drafts, approvals, awaiting approval workflows, and approval-related post states.

Drafts & Approvals

Learn how SocialBu sends team posts for approval, who can approve them, and what happens after approval or rejection.

Understanding Awaiting Approval in SocialBu

How to manage posts waiting for approval in SocialBu, including editing, approving, rejecting, previewing, duplicating, saving as draft, and deleting.

Review, Approve, Reject, or Edit Awaiting Approval Posts

Troubleshoot why a SocialBu team post may not appear under Awaiting Approval.

Why Posts Do Not Appear in Awaiting Approval

How to save, edit, manage, and submit draft posts in SocialBu.

Save and Manage Draft Posts in SocialBu

The Calendar section gives you a clear overview of all published and scheduled content.

Calendar

How to use SocialBu Calendar to view, filter, create, schedule, reschedule, and republish posts.

Scheduling Posts Through SocialBu Calendar

The Queue feature helps you schedule posts that can automatically recycle in a loop. Instead of posting once, your content can be reused and published again at set intervals, keeping your social media active and consistent without extra effort.

Queues

Learn how SocialBu queues work, how to create a queue, add posts, manage queue order, and handle queue failures.

Using Queues to Automatically Publish Posts in SocialBu

Learn how to save SocialBu posts as drafts, add posts to queues, and preview posts before publishing.

How do you save posts as drafts or in the queue?

Managing your content queues in SocialBu is essential for maintaining an organized and effective publishing strategy. If you no longer need a queue or want to remove outdated campaigns, deleting a queue is simple and straightforward.


How to delete an Existing Queue?

Everything related to Bulk uploading your posts. Easily upload and schedule multiple posts at once with our Bulk Import feature. Instead of adding content one by one, you can prepare your posts in a CSV and import them in bulk—saving time and effort. Whether you’re planning a week’s content or a full campaign, bulk uploading helps you stay organized, consistent, and efficient.

Bulk Import

Use Bulk Import to upload and schedule multiple posts from a CSV file. Row limits depend on your plan: 200 rows on Starter and lower plans, 500 rows on Growth, and 2,000 rows on Agency.

Bulk Import in SocialBu

When importing content in bulk, errors can occur due to incorrect formatting, invalid data, or system limitations. This guide lists the most common error messages you might encounter during the bulk import process and explains what each one means and how you can fix it. Understanding these messages will help you ensure a smoother and more successful import experience.

Bulk Import Error Messages and Causes

Uploading carousel posts in bulk can save you significant time and effort, especially if you manage multiple social media accounts. With SocialBu's Bulk Import feature, you can schedule and publish carousel posts quickly and efficiently using a CSV template.

Bulk Upload Carousel and Multi-Image Posts

Scheduling hundreds of posts for multiple social media accounts at various times can be overwhelming. SocialBu simplifies this process by allowing you to add posts directly to your Queue using the Bulk Import feature. This makes managing your content calendar easier and more efficient.

Add Posts to a Queue with Bulk Import

Adding thumbnails to your posts in bulk can save you time and keep your content consistent across multiple platforms. SocialBu makes this easy through the Bulk Import feature.

Add Thumbnails with Bulk Import

If you want to bulk import your posts to Instagram using SocialBu, follow the steps below. This can help you save time and schedule content in advance efficiently.

Bulk Upload Instagram Posts

Bulk uploading posts to TikTok via SocialBu is a great way to save time and streamline your content planning. Follow these simple steps to schedule your TikTok posts in bulk.

Bulk Upload TikTok Posts

Bulk uploading posts to Facebook through SocialBu is simple and efficient. You can plan your content calendar ahead and save time by uploading multiple posts at once.

Bulk Upload Facebook Posts

If you want to save time by scheduling multiple posts to Bluesky at once, SocialBu's bulk upload feature can help. Here's how to do it step by step:

Bulk Upload Bluesky Posts

Want to save time by scheduling multiple posts at once to your Google Business Profile? With SocialBu’s Bulk Import feature, you can easily upload posts in bulk using a simple CSV file.

Bulk Upload Google Business Profile Posts

SocialBu allows you to schedule multiple tweets at once through the Bulk Import feature, saving you time and effort when managing your Twitter content.

Bulk Upload Twitter/X Posts

If you're looking to schedule multiple posts on Pinterest at once, SocialBu's Bulk Import tool makes the process quick and efficient.

Bulk Upload Pinterest Posts

SocialBu allows you to bulk upload posts to Reddit, making it easier to schedule multiple posts at once. Follow these simple steps to get started:

Bulk Upload Reddit Posts

Bulk Upload YouTube Posts

Bulk Upload LinkedIn Posts

To bulk import your posts to Threads through SocialBu, follow these simple steps:

Bulk Upload Threads Posts

Bulk Upload Mastodon Posts

Fix "Account Not Set for Row X" Bulk Import Errors

Customize post content, captions, media, snippets, link shorteners, and advanced composer options.

Composer & Media Options

Long and cluttered URLs can make your social media posts look unpolished and less engaging. To keep your posts clean and professional, SocialBu offers a Link Shortening feature that lets you connect to a third-party URL shortener. This ensures your links are automatically shortened whenever you schedule or publish content.

Connecting your link shortener in SocialBu

This article explains how to easily organize and reorder your media. By following these steps, you can quickly adjust the sequence of your content, improve its visual flow, and ensure everything appears exactly as intended across your posts or platforms.

How can I rearrange my media?

To seamlessly tailor and optimize your content across multiple platforms with precision, ensuring it perfectly aligns with each platform’s unique audience, tone, format, and algorithm maximizing engagement, reach, and overall impact at every touchpoint.


How to customize caption/content for different platforms?

Design your post with content drips

How to Save a TikTok Post as a Draft to TikTok App from SocialBu

Learn how to use Snippets in SocialBu to save, manage, and reuse content blocks for faster content creation, better team collaboration, and more consistent messaging.

How to Use Snippets in SocialBu

Check SocialBu media limits, supported formats, caption limits, video durations, and platform-specific requirements before publishing.

Ideal file sizes, formats, and media limits for social media posts

Link shortening through SocialBu

Learn how to disconnect, remove, or reconnect SocialBu's Google Drive access used by Upload from Drive in Composer.

How to disconnect/remove or change Google Drive account from SocialBu

Fix the Google Drive “API developer key is invalid” error by reconnecting SocialBu's Drive access from Composer.

Fix: “The API developer key is invalid” when using Google Drive in SocialBu

Aakash Luqman

Use SocialBu AI tools to create captions, content ideas, posts, and AI-assisted workflows.

Generate & AI

Understand AI usage limits, access issues, errors, and troubleshooting steps.

AI Limits & Troubleshooting

Understand SocialBu AI access, usage limits, consent prompts, failed generation, and common troubleshooting steps.

AI generation limits and troubleshooting

Connect AI assistants and MCP clients to SocialBu.

AI Assistant & MCP

You can now use SocialBu directly from Claude, Openclaw and more AI agentic tools without opening a new tab.

How to use SocialBu via ✳Claude (MCP Integration)

Learn how to connect MCP-compatible AI assistants to SocialBu and use SocialBu tools from an assistant such as Claude, ChatGPT, Cursor, or OpenClaw.

How to connect ChatGPT/Claude/Cursor through MCP

Introductory guides for SocialBu Generate and AI content creation.

Generate Overview

Learn what the Generate feature does in SocialBu, how to use it, its benefits, best practices, FAQs, and common troubleshooting tips.

Generate Feature: Purpose and Benefits

Learn how to use SocialBu AI Generate to create post captions, choose platforms, enter better prompts, review content, create posts, schedule them, and fix common issues.

How to Use AI Generate to Create Post Captions

An overview of SocialBu AI features, including Generate tools, composer autocomplete, curated-content drafts, and MCP assistant access.

Complete guide to SocialBu AI features

Learn how to use SocialBu AI tools to create post ideas, captions, and draft posts from a short topic or description.

How to generate post ideas with AI

Learn how to use SocialBu AI to create similar posts, continue a draft, or turn curated content into new social media drafts.

How to reuse or rewrite existing content with AI

Find, save, and reuse content ideas with SocialBu Curate.