Ghina Rehman

Umar Khan

Common publishing, composer, media upload, account, and platform errors.

Publishing Troubleshooting

SocialBu Support SOP: Publishing, Scheduling, Bulk Import, Queue, Automation, Billing, and Account Errors

Possible errors & Solutions

Fixing “Unable to upload the media: Invalid user id” for Instagram

Newly connected account not appearing in Post Composer

Feedback

Roadmap

Changelog

Usama Ejaz

Farwa kazim

Get started with everything you need to make the most of SocialBu! From setting up your account and connecting your social media profiles, to exploring key features and tips for success. This is your starting point for a smoother, smarter social media management experience. 🚀

Getting Started at SocialBu

Account profile, password, email, security, and privacy settings.

Account Settings & Security

In case you want to change your email address, or add another person’s email to your socialbu account, making him the admin of your account, all you will need to do is go to your SocialBu account settings > My Profile


Updating Your Account Email Address or Password

At SocialBu, we are deeply committed to ensuring the security and integrity of our customers' data. As a SaaS platform, we understand how important it is to create a secure environment where users can confidently manage their social media activities. This document outlines the measures we take to ensure the confidentiality, integrity, and availability of your data.

SocialBu Security Policy: Protecting Your Data with Care

Mobile apps, browser extensions, integrations, imports, and connected tools.

Apps, Extensions & Integrations

The SocialBu Chrome extension is mainly for fast publishing from anywhere on the web. With just a click, you can open the post composer, customize content for different platforms, choose multiple accounts, and schedule or publish posts on the spot. It’s built to make content sharing faster, easier, and more convenient while you browse online.

Socialbu Chrome Extension 

SocialBu now allows you to import media directly from Dropbox while creating or scheduling a post. This makes it easier to use images and videos stored in your Dropbox account without downloading them first.

How to Import Media from Dropbox in SocialBu

The SocialBu mobile app helps you stay connected to your social media workflow wherever you are. Whether you want to publish content, keep track of activity, or stay on top of your social accounts while away from your desk, the mobile app gives you a more flexible way to manage your work.

Socialbu Mobile Apps

Basic SocialBu guides, app access, account settings, security, and introductory help.

Welcome & Basics

Learn what SocialBu is, which platforms it supports, and how to request a demo from our support team.

What is SocialBu and where can I find the demo?

A short checklist to help new SocialBu users set up their account, connect channels, schedule posts, and start using key features.

Getting started checklist for new users

Learn the best ways to contact SocialBu support and what details to include so the team can help you faster.

How to contact SocialBu support

Connect, manage, remove, and troubleshoot social media account connections in SocialBu.

Connect Social Accounts

In SocialBu, you can allow your teammates or clients to connect their own social media accounts without needing your login credentials. This is especially helpful when managing multiple accounts across different team members or clients.

Allowing anyone to Add Social Accounts

Troubleshooting: "account_ids is not set" Error When Adding Social Media Accounts

Connecting Multiple Social Media Profiles and Pages in SocialBu

Learn how to connect your social media accounts to Socialbu so you can manage, schedule, and publish content from one place. This guide walks you through the steps to add new accounts, authorize access, and successfully link your profiles for seamless social media management.

How to Connect Your Social Media Account(s) to Socialbu

Learn how to remove a connected social account from SocialBu and what to check before deleting it.

How to remove or delete social accounts from SocialBu

This guide covers how to reconnect expired accounts and remove social media accounts from SocialBu when they are no longer needed.

Remove or Reconnect Social Accounts

Billing, payments, subscriptions, plan changes, cancellations, and card issues.

Billing & Subscription

Learn why your SocialBu card payment may fail and what you can do to fix it.

Why is my card being declined?

Managing your subscription, understanding charges, and handling payment issues should be simple. This guide covers everything you need to know about billing, payment methods, coupons, refunds, and invoices at SocialBu – all in one place.

SocialBu Billing & Payments – All You Need to Know!

Learn how to cancel your SocialBu subscription, stop future renewals, and understand what happens after cancellation.

How to cancel your SocialBu subscription

Learn how to choose a SocialBu plan based on your accounts, posting needs, team size, automation use, and reporting requirements.

Choosing the right SocialBu plan

Create teams, invite members, manage permissions, and collaborate in SocialBu.

Teams & Permissions

Learn how Teams in SocialBu work, including shared accounts, invites, permissions, approvals, team resources, ownership, and plan limits.

What are Teams in SocialBu?

Learn how to create a SocialBu team, add social accounts, invite members, assign permissions, and manage team settings accurately.

Creating and managing a team in SocialBu

Learn how team member access works in SocialBu, including invitations, permissions, posting, approvals, queues, inbox, analytics, automations, snippets, and troubleshooting.

Getting started as a team member in SocialBu

We are always open to collaborating with writers, marketers, and industry experts who want to share practical insights, case studies, and educational content related to social media, marketing, automation, and growth strategies.

Guidelines for Contributors

Understand how roles and permissions work in SocialBu teams, and how to give members the right level of access.

User roles and permissions explained

Learn how to move between teams or workspaces in SocialBu and what to check if the expected team is not visible.

How to switch between teams/workspaces

Learn how the SocialBu affiliate program works.

Affiliate Program

Everything you need to know about Socialbu affiliate program!

Becoming a Socialbu Affiliate

Learn how to create, schedule, approve, queue, bulk import, and troubleshoot social media posts in SocialBu.

Publish & Schedule

Create, schedule, manage, and understand published posts in SocialBu.

Publishing & Scheduling

Fix: “Requires instagram_content_publish permission to manage the object” error in SocialBu

Will posts published via SocialBu show “Posted via SocialBu”?

Create, customize, schedule, queue, draft, or publish posts across SocialBu-supported social media platforms using verified platform-specific options.

Creating and scheduling posts on social media platforms in SocialBu

Learn how to use SocialBu Publish to create, schedule, queue, draft, approve, bulk import, and manage social media posts.

Complete Guide to the Publish Feature in SocialBu

SocialBu makes it easy to keep track of all your published content across your connected social media accounts. You can find all your published posts in two main sections: the Calendar and History.

Understanding the "History" section 

Manage drafts, approvals, awaiting approval workflows, and approval-related post states.

Drafts & Approvals

The Content Approvals feature in SocialBu allows teams to maintain control and consistency by requiring post approvals before publishing. If a team member creates a post that needs approval, it will appear on the “Awaiting Approval” page for review.

Understanding the "Awaiting Approval" Feature in SocialBu

When your team members create posts that require approval, those posts will appear in the “Awaiting Approval” section under the Publish menu. As a manager or approver, you can take several actions on these posts before they go live.

Managing Posts in "Awaiting Approval": Edit, Preview, Duplicate & More

Learn why a SocialBu team post may not appear under Awaiting Approval and what to check in your team approval workflow.

Why posts may not appear in Awaiting Approval

The Calendar section gives you a clear overview of all published and scheduled content.

Calendar

SocialBu’s Calendar feature provides a visual and interactive way to schedule your social media posts. It helps you plan your content, stay organized, and ensure consistent publishing across all your connected platforms.

Scheduling Posts Through SocialBu’s Calendar

The Queue feature helps you schedule posts that can automatically recycle in a loop. Instead of posting once, your content can be reused and published again at set intervals, keeping your social media active and consistent without extra effort.

Queues

Learn how SocialBu queues work, how to create a queue, add posts, manage queue order, and handle queue failures.

Using Queues to Automatically Publish Posts in SocialBu

Learn how to save SocialBu posts as drafts, add posts to queues, and preview posts before publishing.

How do you save posts as drafts or in the queue?

Managing your content queues in SocialBu is essential for maintaining an organized and effective publishing strategy. If you no longer need a queue or want to remove outdated campaigns, deleting a queue is simple and straightforward.


How to delete an Existing Queue?

Everything related to Bulk uploading your posts. Easily upload and schedule multiple posts at once with our Bulk Import feature. Instead of adding content one by one, you can prepare your posts in a CSV and import them in bulk—saving time and effort. Whether you’re planning a week’s content or a full campaign, bulk uploading helps you stay organized, consistent, and efficient.

Bulk Import

SocialBu’s Bulk Import feature allows you to efficiently upload and schedule up to 2000 posts at once across different platforms and accounts. This powerful functionality is ideal for social media managers handling large volumes of content.

Importing content in bulk

When importing content in bulk, errors can occur due to incorrect formatting, invalid data, or system limitations. This guide lists the most common error messages you might encounter during the bulk import process and explains what each one means and how you can fix it. Understanding these messages will help you ensure a smoother and more successful import experience.

Bulk Import Error Messages and Their Causes

Uploading carousel posts in bulk can save you significant time and effort, especially if you manage multiple social media accounts. With SocialBu's Bulk Import feature, you can schedule and publish carousel posts quickly and efficiently using a CSV template.

How to upload carousel/multiple images posts via Bulk Import in SocialBu?

Scheduling hundreds of posts for multiple social media accounts at various times can be overwhelming. SocialBu simplifies this process by allowing you to add posts directly to your Queue using the Bulk Import feature. This makes managing your content calendar easier and more efficient.

Adding Posts to a Queue via Bulk Import

Adding thumbnails to your posts in bulk can save you time and keep your content consistent across multiple platforms. SocialBu makes this easy through the Bulk Import feature.

How to add thumbnails through Bulk Import?

If you want to bulk import your posts to Instagram using SocialBu, follow the steps below. This can help you save time and schedule content in advance efficiently.

How to Bulk Upload Posts on Instagram?

Bulk uploading posts to TikTok via SocialBu is a great way to save time and streamline your content planning. Follow these simple steps to schedule your TikTok posts in bulk.

How to Bulk upload posts on Tiktok?

Bulk uploading posts to Facebook through SocialBu is simple and efficient. You can plan your content calendar ahead and save time by uploading multiple posts at once.

How to Bulk Upload Posts on Facebook?

If you want to save time by scheduling multiple posts to BlueSky at once, SocialBu's bulk upload feature can help. Here's how to do it step by step:

How to Bulk upload posts on BlueSky?

Want to save time by scheduling multiple posts at once to your Google Business Profile? With SocialBu’s Bulk Import feature, you can easily upload posts in bulk using a simple CSV file.

How to Bulk upload posts on Google My Business?

SocialBu allows you to schedule multiple tweets at once through the Bulk Import feature, saving you time and effort when managing your Twitter content.

How to Bulk-Upload Posts on Twitter?

If you're looking to schedule multiple posts on Pinterest at once, SocialBu's Bulk Import tool makes the process quick and efficient.

How to Bulk-Upload Posts on Pinterest?

SocialBu allows you to bulk upload posts to Reddit, making it easier to schedule multiple posts at once. Follow these simple steps to get started:

How to Bulk upload posts on Reddit?

How to bulk upload posts on YouTube?

How to Bulk Upload Posts on LinkedIn?

To bulk import your posts to Threads through SocialBu, follow these simple steps:

How to bulk upload on Threads?

How to Bulk upload posts on Mastodon?

Troubleshooting: "Account not set for row X" Error When Uploading CSV Files

Customize post content, captions, media, snippets, link shorteners, and advanced composer options.

Composer & Media Options

Long and cluttered URLs can make your social media posts look unpolished and less engaging. To keep your posts clean and professional, SocialBu offers a Link Shortening feature that lets you connect to a third-party URL shortener. This ensures your links are automatically shortened whenever you schedule or publish content.

Connecting your link shortener in SocialBu

This article explains how to easily organize and reorder your media. By following these steps, you can quickly adjust the sequence of your content, improve its visual flow, and ensure everything appears exactly as intended across your posts or platforms.

How can I rearrange my media?

To seamlessly tailor and optimize your content across multiple platforms with precision, ensuring it perfectly aligns with each platform’s unique audience, tone, format, and algorithm maximizing engagement, reach, and overall impact at every touchpoint.


How to customize caption/content for different platforms?

Design your post with content drips

How to Save a TikTok Post as a Draft to TikTok App from SocialBu

Learn how to use Snippets in SocialBu to save, manage, and reuse content blocks for faster content creation, better team collaboration, and more consistent messaging.

How to Use Snippets in SocialBu

Check SocialBu media limits, supported formats, caption limits, video durations, and platform-specific requirements before publishing.

Ideal file sizes, formats, and media limits for social media posts

Link shortening through SocialBu

Aakash Luqman

Use SocialBu AI tools to create captions, content ideas, posts, and AI-assisted workflows.

Generate & AI

Understand AI usage limits, access issues, errors, and troubleshooting steps.

AI Limits & Troubleshooting

Understand SocialBu AI access, usage limits, consent prompts, failed generation, and common troubleshooting steps.

AI generation limits and troubleshooting

Connect AI assistants and MCP clients to SocialBu.

AI Assistant & MCP

You can now use SocialBu directly from Claude, Openclaw and more AI agentic tools without opening a new tab.

How to use SocialBu via ✳Claude (MCP Integration)

Learn how to connect MCP-compatible AI assistants to SocialBu and use SocialBu tools from an assistant such as Claude, ChatGPT, Cursor, or OpenClaw.

How to connect ChatGPT/Claude/Cursor through MCP

Introductory guides for SocialBu Generate and AI content creation.

Generate Overview

Learn what the Generate feature does in SocialBu, how to use it, its benefits, best practices, FAQs, and common troubleshooting tips.

Generate Feature: Purpose and Benefits

Learn how to use SocialBu AI Generate to create post captions, choose platforms, enter better prompts, review content, create posts, schedule them, and fix common issues.

How to Use AI Generate to Create Post Captions

An overview of SocialBu AI features, including Generate tools, composer autocomplete, curated-content drafts, and MCP assistant access.

Complete guide to SocialBu AI features

Learn how to use SocialBu AI tools to create post ideas, captions, and draft posts from a short topic or description.

How to generate post ideas with AI

Learn how to use SocialBu AI to create similar posts, continue a draft, or turn curated content into new social media drafts.

How to reuse or rewrite existing content with AI

Find, save, and reuse content ideas with SocialBu Curate.

Curate

Curate Overview

Learn how SocialBu Curate helps you discover relevant articles, filter content by topic or time range, create posts from curated content, publish or schedule them, and troubleshoot common Curate issues.

What Is the Curate Feature and How to Use It?

Monitor conversations, mentions, competitors, and engagement opportunities with SocialBu Listen.

Listen

Listen Overview

Learn how to use SocialBu Listen to monitor online conversations, track brand mentions and competitors, find opportunities, and engage from one organized workflow.

Complete Guide to the Listen Feature in SocialBu

Set up inboxes and manage incoming messages, comments, reviews, and replies in SocialBu.

Respond / Inbox

Reconnect disconnected accounts used by Respond.

Account Reconnection

Learn why accounts disconnect in Respond 2.0, how to reconnect them from Respond or Accounts, what to check for Facebook, Instagram, and LinkedIn, and how to troubleshoot missing conversations.

Reconnecting a Disconnected Account in Respond 2.0

Manage multiple inboxes across accounts and teams.