Umar Khan

Set up, open, choose, and configure Respond inboxes.

Inbox Setup

Learn what enabling a Respond 2.0 inbox means, when setup is required, how to enable account and team inboxes, and how to fix common first-time setup issues.

First-time Setup: Enabling an Inbox

Learn how to open Respond 2.0, choose between account and team inboxes, activate an inbox, understand empty inboxes, and fix common inbox access issues.

Open Respond and Choose an Inbox

Feedback

Roadmap

Changelog

Ghina Rehman

Usama Ejaz

Farwa kazim

Get started with everything you need to make the most of SocialBu! From setting up your account and connecting your social media profiles, to exploring key features and tips for success. This is your starting point for a smoother, smarter social media management experience. 🚀

Getting Started at SocialBu

Account profile, password, email, security, and privacy settings.

Account Settings & Security

In case you want to change your email address, or add another person’s email to your socialbu account, making him the admin of your account, all you will need to do is go to your SocialBu account settings > My Profile


Updating Your Account Email Address or Password

At SocialBu, we are deeply committed to ensuring the security and integrity of our customers' data. As a SaaS platform, we understand how important it is to create a secure environment where users can confidently manage their social media activities. This document outlines the measures we take to ensure the confidentiality, integrity, and availability of your data.

SocialBu Security Policy: Protecting Your Data with Care

Learn why SocialBu sends API token expiry emails, who receives them, and how to generate a new token from Settings > Developers.

API Token Expiry Emails: What They Mean and When You Get Them

Mobile apps, browser extensions, integrations, imports, and connected tools.

Apps, Extensions & Integrations

Use the SocialBu Chrome extension to share links and media from the web through a lightweight SocialBu composer.

SocialBu Chrome Extension

Import image or video files from Dropbox while creating a SocialBu post, then publish or schedule them from the composer.

How to Import Media from Dropbox in SocialBu

Use the SocialBu mobile app on iOS or Android to keep your publishing workflow moving from your phone.

SocialBu Mobile Apps

Basic SocialBu guides, app access, account settings, security, and introductory help.

Welcome & Basics

Learn what SocialBu is, which platforms it supports, and how to request a demo from our support team.

What is SocialBu and where can I find the demo?

A short checklist to help new SocialBu users set up their account, connect channels, schedule posts, and start using key features.

Getting started checklist for new users

Learn the best ways to contact SocialBu support and what details to include so the team can help you faster.

How to contact SocialBu support

Connect, manage, remove, and troubleshoot social media account connections in SocialBu.

Connect Social Accounts

In SocialBu, you can allow your teammates or clients to connect their own social media accounts without needing your login credentials. This is especially helpful when managing multiple accounts across different team members or clients.

Allowing anyone to Add Social Accounts

Learn why the "account_ids is not set" message can appear during account selection and how to complete the connection successfully.

Troubleshooting: "account_ids is not set" Error When Adding Social Media Accounts

Learn how to connect multiple profiles, pages, organizations, channels, or locations to SocialBu by authorizing each source from the correct platform account.

Connecting Multiple Social Media Profiles and Pages in SocialBu

Learn how to connect social media accounts to SocialBu so you can schedule, publish, automate, and manage content from one place.

How to Connect Your Social Media Accounts to SocialBu

Learn how to remove a connected social account from SocialBu and what to check before deleting it.

How to remove or delete social accounts from SocialBu

Learn how to reconnect expired or disconnected social accounts and how to remove accounts you no longer want to manage in SocialBu.

Remove or Reconnect Social Accounts

Billing, payments, subscriptions, plan changes, cancellations, and card issues.

Billing & Subscription

Learn why your SocialBu card payment may fail and what you can do to fix it.

Why is my card being declined?

Managing your subscription, understanding charges, and handling payment issues should be simple. This guide covers everything you need to know about billing, payment methods, coupons, refunds, and invoices at SocialBu – all in one place.

SocialBu Billing & Payments – All You Need to Know!

Learn how to cancel your SocialBu subscription, stop future renewals, and understand what happens after cancellation.

How to cancel your SocialBu subscription

Choose a SocialBu plan based on account limits, monthly posts, teams, automations, listening, and reporting needs.

Choosing the right SocialBu plan

Learn what changed in SocialBu pricing, how current and older plans work, and how billing is managed.

SocialBu pricing update: new plans and what it means for you

Compare current SocialBu Free, Starter, Growth, and Agency limits, pricing, feature availability, and plan switching rules.

SocialBu subscription plans, limits, and features

Learn how SocialBu AppSumo lifetime deals, license tiers, upgrades, and account limits work.

AppSumo deals and plan tiers

Create teams, invite members, manage permissions, and collaborate in SocialBu.

Teams & Permissions

Learn how Teams in SocialBu work, including shared accounts, invites, permissions, approvals, team resources, ownership, and plan limits.

What are Teams in SocialBu?

Learn how to create a SocialBu team, add social accounts, invite members, assign permissions, and manage team settings accurately.

Creating and managing a team in SocialBu

Learn how team member access works in SocialBu, including invitations, permissions, posting, approvals, queues, inbox, analytics, automations, snippets, and troubleshooting.

Getting started as a team member in SocialBu

We are always open to collaborating with writers, marketers, and industry experts who want to share practical insights, case studies, and educational content related to social media, marketing, automation, and growth strategies.

Guidelines for Contributors

Understand how roles and permissions work in SocialBu teams, and how to give members the right level of access.

User roles and permissions explained

Learn how to move between teams or workspaces in SocialBu and what to check if the expected team is not visible.

How to switch between teams/workspaces

Learn how the SocialBu affiliate program works.

Affiliate Program

Everything you need to know about Socialbu affiliate program!

Becoming a Socialbu Affiliate

Learn how to create, schedule, approve, queue, bulk import, and troubleshoot social media posts in SocialBu.

Publish & Schedule

Common publishing, composer, media upload, account, and platform errors.

Publishing Troubleshooting

Quick checks for common SocialBu publishing, scheduling, composer, media, account, and platform issues.

Publishing Troubleshooting Overview

How to fix Instagram collaborator username errors when publishing from SocialBu.

Fix Instagram "Invalid user id" Collaborator Errors

What to check when a newly connected social account does not appear in the SocialBu Post Composer.

Newly Connected Account Not Appearing in Post Composer

Learn how many X/Twitter link posts you can publish per day and per month in SocialBu, and what counts as a link post.

X/Twitter Link Post Limits in SocialBu

Create, schedule, manage, and understand published posts in SocialBu.

Publishing & Scheduling

How to fix Instagram publishing permission errors in SocialBu.

Fix Instagram Content Publishing Permission Errors

Explains whether public viewers can see that a post was published through SocialBu.

Will Posts Published Through SocialBu Show "Posted via SocialBu"?

How to create, schedule, customize, and publish posts across supported social platforms in SocialBu.

Create and Schedule Posts in SocialBu

Overview of SocialBu Publish, including composer, scheduling, queues, drafts, approvals, calendar, history, and bulk import.

Complete Guide to the Publish Feature in SocialBu

How to use the History section to review posts published through SocialBu.

View Published Posts in History

Learn how to save drafts, submit posts for approval, review awaiting approval posts, and troubleshoot approval visibility.

Drafts & Approvals

Learn how SocialBu sends team posts for approval, who can approve them, and what happens after approval or rejection.

Understanding Awaiting Approval in SocialBu

How to manage posts waiting for approval in SocialBu, including editing, approving, rejecting, previewing, duplicating, saving as draft, and deleting.

Review, Approve, Reject, or Edit Awaiting Approval Posts

Troubleshoot why a SocialBu team post may not appear under Awaiting Approval.

Why Posts Do Not Appear in Awaiting Approval

How to save, edit, manage, and submit draft posts in SocialBu.

Save and Manage Draft Posts in SocialBu

Use the Calendar section to review scheduled, draft, awaiting approval, and published posts in one visual content calendar.

Calendar

Learn how to use SocialBu Calendar to view, filter, create, schedule, reschedule, summarize, and republish posts.

Scheduling Posts Through SocialBu Calendar

The Queue feature helps you schedule posts that can automatically recycle in a loop. Instead of posting once, your content can be reused and published again at set intervals, keeping your social media active and consistent without extra effort.

Queues

Learn how SocialBu queues work, queue limits by plan, team permissions, ways to add posts, scheduling options, and queue troubleshooting.

Using Queues to Automatically Publish Posts in SocialBu

Use the Post Composer schedule menu to save a post to one or more SocialBu queues, with notes for team permissions and other queue workflows.

Save a Post to a Queue from the Composer

Learn how to delete a SocialBu queue from the queue settings menu and what to check before removing it.

Delete an Existing Queue in SocialBu

Everything related to Bulk uploading your posts. Easily upload and schedule multiple posts at once with our Bulk Import feature. Instead of adding content one by one, you can prepare your posts in a CSV and import them in bulk—saving time and effort. Whether you’re planning a week’s content or a full campaign, bulk uploading helps you stay organized, consistent, and efficient.

Bulk Import

Use Bulk Import to upload and schedule multiple posts from a CSV file. Row limits depend on your plan: 200 rows on Starter and lower plans, 500 rows on Growth, and 2,000 rows on Agency.

Bulk Import in SocialBu

Understand common Bulk Import error messages in SocialBu, what causes them, and how to fix CSV formatting or data issues.

Bulk Import Error Messages and Causes

Uploading carousel posts in bulk can save you significant time and effort, especially if you manage multiple social media accounts. With SocialBu's Bulk Import feature, you can schedule and publish carousel posts quickly and efficiently using a CSV template.

Bulk Upload Carousel and Multi-Image Posts

Scheduling hundreds of posts for multiple social media accounts at various times can be overwhelming. SocialBu simplifies this process by allowing you to add posts directly to your Queue using the Bulk Import feature. This makes managing your content calendar easier and more efficient.

Add Posts to a Queue with Bulk Import

Adding thumbnails to your posts in bulk can save you time and keep your content consistent across multiple platforms. SocialBu makes this easy through the Bulk Import feature.

Add Thumbnails with Bulk Import

If you want to bulk import your posts to Instagram using SocialBu, follow the steps below. This can help you save time and schedule content in advance efficiently.

Bulk Upload Instagram Posts

Bulk uploading posts to TikTok via SocialBu is a great way to save time and streamline your content planning. Follow these simple steps to schedule your TikTok posts in bulk.

Bulk Upload TikTok Posts

Bulk uploading posts to Facebook through SocialBu is simple and efficient. You can plan your content calendar ahead and save time by uploading multiple posts at once.

Bulk Upload Facebook Posts

If you want to save time by scheduling multiple posts to Bluesky at once, SocialBu's bulk upload feature can help. Here's how to do it step by step:

Bulk Upload Bluesky Posts

Want to save time by scheduling multiple posts at once to your Google Business Profile? With SocialBu’s Bulk Import feature, you can easily upload posts in bulk using a simple CSV file.

Bulk Upload Google Business Profile Posts

Use Bulk Import to schedule multiple X/Twitter posts from a CSV file in SocialBu.

Bulk Upload X/Twitter Posts

If you're looking to schedule multiple posts on Pinterest at once, SocialBu's Bulk Import tool makes the process quick and efficient.

Bulk Upload Pinterest Posts

SocialBu allows you to bulk upload posts to Reddit, making it easier to schedule multiple posts at once. Follow these simple steps to get started:

Bulk Upload Reddit Posts

Use Bulk Import to schedule multiple YouTube videos or Shorts from a CSV file in SocialBu.

Bulk Upload YouTube Posts

Use Bulk Import to schedule multiple LinkedIn profile or page posts from a CSV file in SocialBu.

Bulk Upload LinkedIn Posts

Use Bulk Import to schedule multiple Threads posts and threaded replies from a CSV file in SocialBu.

Bulk Upload Threads Posts

Use Bulk Import to schedule multiple Mastodon posts from a CSV file in SocialBu.

Bulk Upload Mastodon Posts

Fix “Account not set for row X” and related Bulk Import CSV errors in SocialBu.

Fix "Account Not Set for Row X" Bulk Import Errors

Customize post content, captions, media, snippets, link shorteners, and advanced composer options.

Composer & Media Options

Long and cluttered URLs can make your social media posts look unpolished and less engaging. To keep your posts clean and professional, SocialBu offers a Link Shortening feature that lets you connect to a third-party URL shortener. This ensures your links are automatically shortened whenever you schedule or publish content.

Connecting your link shortener in SocialBu

Learn how to reorder uploaded media in SocialBu Composer before publishing or scheduling a post.

Rearrange media in your SocialBu post

Learn how to customize post captions and content for each social platform in SocialBu Composer.

Customize captions/content for different platforms

Learn how to open Content Drips from SocialBu Composer and use it to design post visuals.

Design your post with Content Drips

Learn how to send a TikTok post from SocialBu to the TikTok app as a draft for final review and publishing.

Save a TikTok post as a draft from SocialBu

Learn how to use Snippets in SocialBu to save, manage, and reuse content blocks for faster content creation, better team collaboration, and more consistent messaging.

How to Use Snippets in SocialBu

Check SocialBu media limits, supported formats, caption limits, video durations, and platform-specific requirements before publishing.

Ideal file sizes, formats, and media limits for social media posts

Learn how connected link shorteners work inside SocialBu Composer and what to check if a link does not shorten.

Use link shortening in SocialBu Composer

Learn how to disconnect, remove, or reconnect SocialBu's Google Drive access used by Upload from Drive in Composer.

Disconnect or change Google Drive access in SocialBu

Fix the Google Drive “API developer key is invalid” error by reconnecting SocialBu's Google Drive access from Composer.

Fix: “The API developer key is invalid” when using Google Drive in SocialBu

Aakash Luqman

Use SocialBu AI tools to create captions, content ideas, posts, and AI-assisted workflows.

Generate & AI

Understand AI usage limits, access issues, errors, and troubleshooting steps.

AI Limits & Troubleshooting

Understand SocialBu AI access, usage limits, consent prompts, failed generation, and common troubleshooting steps.

AI generation limits and troubleshooting

Connect AI assistants and MCP clients to SocialBu.