Enable Multiple Respond 2.0 Inboxes for Accounts and Teams

After you enable your first Respond 2.0 inbox, you may want to turn on additional inboxes for other social accounts or teams. This article explains how to enable multiple Respond 2.0 inboxes and how to decide whether to use account inboxes, team inboxes, or both.

If you are setting up Respond 2.0 for the very first time, see the first-time setup article for the basic one-time setup flow.

When to enable more than one inbox

You may want to enable more than one Respond 2.0 inbox if:

• You manage multiple social accounts in SocialBu.
• Different team members handle different brands, clients, or pages.
• You want one inbox for a specific account and another inbox for the full team.
• You need separate views for focused account-level work and broader team-level monitoring.
• You recently added a new social account and want it available in Respond 2.0.

Account inbox vs team inbox

Respond 2.0 lets you enable two types of inboxes:

• Account inboxes: for one specific connected social account.
• Team inboxes: for supported conversations across accounts in a team.

Use an account inbox when you want to focus on one account. Use a team inbox when you want to monitor all supported conversations for a team in one place.

Before enabling more inboxes

Before you enable additional inboxes, make sure:

• The social accounts are connected to SocialBu.
• The accounts belong to the correct team.
• Your team role allows access to Respond 2.0.
• The platform is supported in Respond 2.0.
• Any disconnected accounts have been reconnected.

If an account is disconnected or missing permissions, enablement may work but conversations may not appear correctly until the account is reconnected.

How to enable another account inbox

1. Open SocialBu.
2. Click Respond 2.0 from the left menu.
3. Click Accounts at the top.
4. Find the account you want to enable.
5. Click the account card.
6. If you see a setup message, click Continue.
7. Wait for the inbox to open.

After the inbox opens, you can review supported conversations for that account.

How to enable another team inbox

1. Open SocialBu.
2. Click Respond 2.0 from the left menu.
3. Click Teams at the top.
4. Find the team you want to enable.
5. Click the team card.
6. If you see a setup message, click Continue.
7. Wait for the team inbox to open.

After the team inbox opens, you can review supported conversations from accounts in that team.

Do you need both account and team inboxes?

You can use both if they help your workflow.

For example:

• Use account inboxes when one person is responsible for a specific brand or page.
• Use team inboxes when a support or engagement team needs a shared view.
• Use account inboxes for troubleshooting one connected account.
• Use team inboxes for daily monitoring across multiple accounts.

You do not need to enable every inbox unless your team plans to use it.

Team workflow tips for multiple inboxes

When several inboxes are enabled, it is important to decide how your team will divide the work.

• Assign ownership for key account inboxes or team inboxes.

• Use statuses consistently so everyone knows what is open, pending, closed, or spam.

• Check whether a conversation has already been handled before replying.

• Use account inboxes for focused work and team inboxes for shared monitoring.

• Keep inbox settings and account connection status up to date.

This helps avoid duplicate replies and makes it easier to manage conversations across multiple brands, clients, or teams.

What happens after enabling multiple inboxes?

Each enabled inbox becomes available from the Respond 2.0 home screen. You can switch between account and team inboxes depending on what you need to review.

Each inbox may have its own:

• Conversation list.
• Active conversation count.
• Inbox settings.
• Connected account status.
• Supported reply actions.

Conversation availability may vary by platform, account type, and permissions.

Where to find inbox settings

When you are inside an inbox, look for the settings or gear icon near the top right of the inbox.

Inbox settings may help you:

• Check connected account status.
• Reconnect disconnected accounts.
• Review inbox-related options.
• Troubleshoot account-specific issues.

If you see a disconnected account warning, reconnect the account before expecting new conversations to sync.

Current platform notes

Respond 2.0 support can vary by social network and account type.

Current notes:

• TikTok and Pinterest are not supported in Respond 2.0.
• Twitter/X and Reddit support are coming soon.
• LinkedIn personal profile messages are not supported.
• LinkedIn organization/page activity may be available where supported.
• Instagram actions depend on account type and permissions.
• Instagram comment Like is not currently available in Respond 2.0.

For actions not available in Respond 2.0, use the native platform.

Common questions and troubleshooting

Is this the same as first-time setup?

It is related, but not exactly the same. First-time setup explains how to enable one inbox for the first time. This article explains how to enable additional account and team inboxes after you understand the setup flow.

Can I enable multiple account inboxes?

Yes. You can enable multiple account inboxes as long as the accounts are connected, supported, and available to your team.

Can I enable multiple team inboxes?

Yes. If you belong to multiple teams, you can enable the team inboxes you need.

Should I enable an account inbox if I already enabled the team inbox?

Only if you want a separate focused view for that account. The team inbox is useful for a combined view, while the account inbox is useful for account-specific work.

I do not see the account I want to enable.

Check whether the account is connected to SocialBu and belongs to the correct team. If it is connected but still missing, reconnect the account and refresh Respond 2.0.

I do not see the team I want to enable.

Make sure you are a member of the team and have permission to access Respond 2.0. Also confirm that the team has supported connected accounts.

The inbox enabled, but conversations are missing.

The account may still be syncing, may have no supported conversations yet, or may need to be reconnected. Platform limitations can also affect which conversations appear.

I can open the inbox but cannot reply.

Reply availability depends on the platform, account type, permissions, and conversation type. Some conversations may be visible but not replyable through third-party tools.

Can I disable an inbox later?

If you no longer need an inbox, check inbox settings or contact support for help. You can also disconnect a social account if you no longer want SocialBu to access it.

Best practices

• Enable only the inboxes your team actually needs.
• Use account inboxes for focused ownership.
• Use team inboxes for shared monitoring.
• Reconnect accounts when conversations stop syncing.
• Keep permissions up to date for team members who manage replies.
• Avoid duplicate replies by agreeing who handles each inbox.

Need further assistance?

If you cannot enable an account or team inbox, contact us at support@socialbu.com.

Please include:

• Your SocialBu account email.
• Workspace or team name.
• The account or team inbox you tried to enable.
• The social platform affected.
• A screenshot of the issue.
• Whether the account was recently connected or reconnected.