SocialBu Billing & Payments – All You Need to Know!

Managing your subscription, understanding charges, and handling payment issues should be simple. This guide covers everything you need to know about billing, payment methods, coupons, refunds, and invoices at SocialBu – all in one place.

Written By Ghina Rehman

Last updated 1 day ago

Accepted Payment Methods

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Apple Pay (on supported devices)

  • Google Pay (on supported browsers)

Note: SocialBu currently does not support PayPal or bank transfers.

Updating Your Payment Details

To change or update your payment method:

  1. Go to Settings > Subscription & Billing in your SocialBu account.

  2. In the Payment Method section, click Manage.

  3. Update your card or payment details in the billing portal and save the changes.

Your updated payment method will be used for future billing cycles.

Payment Declined? Here's What to Check

If your card keeps getting declined:

  • Double-check that the card details (number, expiration date, CVV) are correct.

  • Ensure your card has sufficient balance or credit.

  • Contact your bank to confirm they’re not blocking the transaction.

  • Make sure international transactions are enabled on your card.

If problems persist, try using a different card or payment method, or contact support@socialbu.com.

How to Redeem a Coupon Code

To apply a discount or promo code:

  1. Go to Settings > Subscription & Billing.

  2. Find the Promo Code section.

  3. Enter your code and click Redeem.

The discount will automatically apply to your subscription if the promo code is valid.

Understanding Your Charges: Billing Breakdown

If you are wondering why you were charged a certain amount, one of these cases may apply:

  • SocialBu offers a 7-day free trial. If the trial ends without cancellation, the selected subscription is charged automatically.

  • If your subscription was not canceled, it remains active and the billing system will continue charging it on schedule.

  • If you canceled during the trial, you should not be charged for that trial subscription.

  • If you believe you were charged after canceling, or you see an unexpected duplicate or incorrect charge, contact support@socialbu.com so the team can review it.

Downloading Invoices

To access or download your invoices:

  1. Go to Settings > Subscription & Billing.

  2. Scroll down to the Invoices section.

  3. Click Load if invoices are not already visible.

  4. Click Download next to the invoice you need.

Invoices are provided in PDF format and include all necessary billing details for accounting purposes.

Refunds Policy

We want you to be satisfied with your experience at SocialBu. However, because we offer a free trial, we generally do not offer refunds after a payment is made.

Refund Eligibility:

Refunds are only issued under exceptional circumstances, such as:

  • Accidental duplicate charges

  • Technical errors resulting in incorrect billing

Reminder: Use the free trial to fully explore SocialBu before committing to a paid plan.

Need Help?

If you still have questions or need assistance with any billing-related issue, contact us at support@socialbu.com.