First-time setup: enabling an inbox

The first time you use Respond 2.0 for an account or team, you need to enable that inbox. It’s a one-time step.

What does “enabling” mean?

Enabling an inbox tells SocialBu: “Start collecting and showing conversations for this account (or team).” Until you enable it, that inbox won’t show any conversations.

How do I enable an inbox?

1. Open Respond 2.0 from the left menu.

2. Choose Accounts or Teams at the top.

3. Click the card for the account or team you want.

4. If it’s not enabled yet, you’ll see a short message (for example: “This setup is only needed once per inbox”).

5. Click the Continue button.

6. The inbox will turn on and open. You’ll see the conversation list (it may be empty at first).

Do I need to do this for every account?

Yes. Each account or team has its own inbox. Enable the ones you want to use. You can enable as many as you need.

What do I see after enabling?

• On the left: list of conversations (Open, Pending, Closed, Spam).

• On the right: when you click a conversation, the full thread and a reply box.

• At the top: the name of the inbox and a settings (gear) icon.

From here you can read conversations, reply, and change statuses. No extra setup is required.