Use Conditions and Action Groups in Automations

Overview

Conditions decide whether an automation action group should run. Action groups let you build separate branches inside the same automation.

How conditions work

Each automation can have one or more action groups. Each group can include conditions and one or more actions. If the conditions match, SocialBu runs that group’s actions.

Supported operators

• is and is not

• contains and doesn’t contain

• starts with and ends with

• is greater than and is less than for number fields

• yes and no for true/false fields

Examples

• Reply only if an incoming message contains a keyword.

• Run an RSS automation only if the item title contains a topic.

• Send an email only if a Facebook review is positive or negative.

Limits

• An automation must have at least one action group.

• Each action group must have at least one action.

• Up to 10 action groups can be saved in one automation.

Note for webhook automations

Webhook automations are an exception: webhook-triggered action groups run when the webhook is triggered. Do not rely on normal conditions to filter different webhook payloads inside the same automation.

For payload-specific routing, create separate webhook automations, handle the branching in the app that calls SocialBu, or send the webhook data to another tool through the HTTP Request action. After setup, send a test webhook request and check automation history to confirm the payload and actions worked as expected.

Need further assistance?

If you need help, email us at support@socialbu.com.