Use Conditions and Action Groups in Automations

Overview

Conditions decide whether an automation action group should run. Action groups let you build separate branches inside the same automation.

How conditions work

Each automation can have one or more action groups. Each group can include conditions and one or more actions. If the conditions match, SocialBu runs that group’s actions.

Supported operators

• is and is not

• contains and doesn’t contain

• starts with and ends with

• is greater than and is less than for number fields

• yes and no for true/false fields

Examples

• Reply only if an incoming message contains a keyword.

• Run an RSS automation only if the item title contains a topic.

• Send an email only if a Facebook review is positive or negative.

Limits

• An automation must have at least one action group.

• Each action group must have at least one action.

• Up to 10 action groups can be saved in one automation.

Note for webhook automations

Webhook automations are an exception: webhook-triggered action groups run when the webhook is triggered, so do not rely on conditions for payload-specific routing. Test webhook payloads from the automation history after setup. If you need complex payload-specific branching, create separate webhook automations, handle the logic before calling SocialBu, or send the data to another tool through the HTTP Request action.

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