Set Up an Automated Reply for New Messages

With SocialBu, you can automatically respond to messages on your Facebook Page. This automation is ideal for handling customer queries, sending instant replies, and improving response time, especially outside business hours.

Written By Ghina Rehman

Last updated About 12 hours ago

Step 1: Log in to your SocialBu account

After you log in, go to Automate and create a “New Automation,” naming it as you like.

Step 2: Choose when you want the automation to trigger and define the corresponding action. In this case, select “Message is received”, choose the relevant account, and then set the action to “Send a reply.”

Step 3: You can use “Data Placeholders” which will help you to automatically pull the specific information into a message.

You can use multiple data placeholders in a single reply according to your requirement.

FAQs

  • Can I choose which account to apply the automation to?

    Yes, you can select any of your connected Facebook Pages while creating the automation. The accounts that are eligible for the automation will automatically show in the “Select account” dropdown.

  • Can I send replies only during working hours?

    At the moment, it isn’t possible to set working-hour schedules for this trigger. You’ll need to disable and re-enable the automation manually when needed.

  • Can I send different replies for different keywords?

    Absolutely. You can define multiple “If message contains…” conditions and set custom replies for each case.

  • Can I stop or edit automations later?

    Yes. All automations are fully editable, pausable, or deletable at any time through the Automation section.

Need further Assistance?

If you have any other concerns or queries, email us at support@socialbu.com 📩