Setting up an Automated Action when a Message is received

With SocialBu, you can automatically respond to messages on your Facebook Page. This automation is ideal for handling customer queries, sending instant replies, and improving response time, especially outside business hours.

Written By Farwa kazim

Last updated 11 days ago

Steps to set up your Facebook automation

Step 1: Log in to your SocialBu account

After you log in, go to Automation and create a “New Automation,” naming it as you like.

Step 2: Choose when you want the automation to trigger and define the corresponding action. In this case, select “When message is received”, choose the relevant account, and then set the action to “Send a reply.”

Step 3: You can use “Data Placeholders” which will help you to automatically pull the specific information into a message.

You can use multiple data placeholders in a single reply according to your requirement.

FAQ’S

  • Can I choose which account to apply the automation to?

Yes, you can select any of your connected Facebook Pages while creating the automation. The accounts that are illegible for the automation will automatically show in the “select account” dropdown.

  • Can I send replies only during working hours?

In that case, you’ll need to disable the automation manually. At the moment, it isn’t possible to schedule a specific time for the automation to trigger.

  • Can I send different replies for different keywords?

Absolutely. You can define multiple “If message contains…” conditions and set custom replies for each case.

  • Can I stop or edit automations later?

Yes. All automations are fully editable, pausable, or deletable at any time through the Automation section.

Need further Assistance?

If you have any other concerns or queries, email us at support@socialbu.com 📩