Setting up an Automated Action when Message is received

In this article, we will cover:

1. What this automation does
2. Platforms supported (Facebook & Twitter)
3. Examples of automation use cases
4. Filtering and customization options
5. FAQs

Overview

With SocialBu, you can automatically respond when a message is received on your Facebook Page or Twitter/X Profile. This automation is ideal for handling customer queries, sending instant replies, and improving response time—especially outside business hours.

Whether you want to send a simple “Thank you for messaging” or share detailed info based on the message content, this automation has you covered.

Supported Platforms

• ✅ Facebook Pages
• ✅ Twitter/X Profiles

You can select any of your connected Facebook or Twitter accounts when setting up this automation.

Example Automation Scenarios

✅ 1. Auto-Reply to Direct Messages (Facebook & Twitter)

Trigger: A new message is received

Action: Automatically send a predefined reply

Example:

If a user messages you with “pricing”, respond with:

"Thanks for reaching out! Here's our pricing guide: [link]"

✅ 2. Send Different Replies Based on Keywords

Trigger: Message contains specific words/phrases

Action: Send a customized response based on the keyword

Example:

If message contains “support” → Send: "Our support team is here to help! Please explain your issue."

If message contains “refund” → Send: "Sorry to hear that. Please share your order ID so we can assist you further."

Filtering & Customization Options

SocialBu gives you full control to make automations more specific and useful. You can apply the following filters:

• Message contains or excludes specific keywords
• Message received during business hours or outside hours
• Sender has a certain number of followers
• Apply different rules per platform (Facebook or Twitter)

FAQs

• Can I choose which account to apply the automation on?

Yes, you can select any of your connected Facebook Pages or Twitter profiles while creating the automation.

• Can I send replies only during working hours?

Yes, use time-based conditions to define working hours. Outside those hours, you can either pause the reply or trigger a different response.

• Can I send different replies for different keywords?

Absolutely. You can define multiple “If message contains…” conditions and set custom replies for each case.

• Can I stop or edit automations later?

Yes. All automations are fully editable, pausable, or deletable at any time through the Automation section.

Need further Assistance?

If you have any other concerns or queries, email us at support@socialbu.com 📩