Creating a Respond Feed in SocialBu

Social media engagement is all about timely responses and proactive communication. With Feeds in SocialBu, you can streamline your social media monitoring by consolidating messages and posts from your fans and followers into one organized view. This ensures you never miss an important interaction.

Here’s a step-by-step guide to creating and configuring a Feed in SocialBu:

Step 1: Navigate to the Feeds Section

Once logged in to your SocialBu account, go to the Respond section from the left-hand menu.

Step 2: Name Your Feed

This is where you can view and manage all your social interactions. Click on Create a Feed or New Feed to get started.

A pop-up window will appear prompting you to enter a name for your new Feed. Choose a name that reflects the purpose of the Feed for example, “Support Inbox,” “Mentions Tracker,” or “Customer Queries.”

Step 3: Configure Your Feed

After creating the Feed, you’ll be guided through the configuration settings. Here, you can:

• Attach specific social accounts to the Feed, allowing it to pull messages and posts from selected platforms.
• If you collaborate with others, you can assign a team to the feed. This is especially useful for support or marketing teams.
• Set notification preferences to determine who will be alerted when a new conversation appears.
• Customize what content the Feed captures, such as direct messages, comments, mentions, and more. The available options will vary depending on the connected social platform.

Feed Interface Overview

Once your Feed is set up, it may initially appear empty if no new interactions exist. As new posts or messages come in, they will be displayed automatically.

• The left panel of the Feed shows a list of all conversations.
• Clicking on a conversation will open the full message thread on the right panel, providing complete context and enabling you to respond efficiently.

Need Further Assistance?

Don't hesitate to reach out at support@socialbu.com.