Tracking keywords and hashtags (Social Listening)
Social listening is the monitoring of your social media networks to see if people are talking about specific keywords or topics.
- Click on Respond from the left menu. You can manage your SocialBu Feeds under Respond
- Create a new feed if there is none in your account. You can also use an existing Feed.
- While configuring your feed, select the social media account(s) and add keywords/hashtags to track. Note that you can only track keywords/hashtags on Twitter and Instagram.
Once it is set up, the feed will be populated by new posts/tweets found from those keywords/hashtags that you are tracking.