Connecting or refreshing social accounts as a team member
In SocialBu, access to social account connections is managed based on user roles within a team. Here's a breakdown of what team members can and cannot do when it comes to connecting or refreshing social media accounts.
In this article, we will cover:
- Who can connect or refresh social accounts
- Limitations for team members without admin roles
- What team members are allowed to do
- FAQs
Admin Access Required
Only the admin—the person who purchased the SocialBu subscription—has permission to:
- Connect new social media accounts
- Refresh existing social accounts that may have expired or disconnected
- If you're not the admin, you'll see restricted access when attempting these actions.
Limitations for Team Members Without Admin Roles
Team members who are not admins cannot connect or refresh social media accounts that belong to the team. This includes reconnecting accounts that are expired or disconnected. These permissions are exclusive to the admin, who is the person that purchased the SocialBu subscription.
What Can a Team Member Do?
While team members cannot manage accounts connected by the admin, they can:
Add their own social media accounts if they are using a Free Plan
Supported platforms on the Free Plan include:
Twitter (X)
Mastodon
For connecting accounts on other platforms (e.g., Instagram, LinkedIn, Google Business), admin access or a paid plan is required.
🔗 Click here for detailed instructions on connecting other platform accounts.
FAQs
- Can a team member post to social accounts they didn’t connect?
Yes, if permissions are granted by the admin within the team settings.
- What happens if a social account gets disconnected?
Only the admin can reconnect or refresh it to restore publishing access.
- Can a team member upgrade their account to gain access?
Yes, they can subscribe to a paid plan to unlock additional platform connections and features.
Need Further Assistance?
If you have any other concerns or queries, email us at support@socialbu.com 📩